Terms and Conditions

Welcome to Florival Palma, S.A’s online store for purchasing experiences. By accessing or making a purchase from our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before proceeding with any transaction. If you do not agree with these terms, you must refrain from using our services.

1. General Information

This website is operated by Florival Palma, S.A, a company registered in Portugal with the VAT number 513385282, located at Rua Vasco da Gama, 8200-294 Albufeira. Throughout the site, the terms “we”, “us”, and “our” refer to Florival Palma, S.A.

By using our website, you confirm that you are at least the age of majority in your country of residence or are using the website under the supervision of a parent or legal guardian.

2. Experiences and Vouchers

We offer a range of unique experiences that can be purchased directly through our website. Once a purchase is made, you will receive a voucher via email, which can be redeemed for the specific experience.

  • Vouchers: Upon completion of your purchase, a voucher will be emailed to you with a unique code that must be presented at the time of booking or redeeming the experience. Vouchers are valid for a specified period (noted on the voucher) and cannot be used after their expiration date.
  • Experience Details: Each experience listed includes a description of what is included, any restrictions, and the duration of the voucher’s validity. Please carefully review all details before making a purchase.

3. Pricing and Payment

All prices on the website are listed in euro and include applicable taxes unless otherwise stated. Prices are subject to change without notice. However, any changes in pricing will not affect orders that have already been placed and confirmed.

We accept payment through various methods such as credit cards, PayPal, or other third-party payment processors. By submitting payment information, you confirm that you have the legal right to use the payment method provided.

4. Order Process and Voucher Delivery

Once your purchase is confirmed, you will receive an order confirmation email. Shortly after, a voucher will be sent to your email address, containing all relevant details about the experience and a unique code for redemption.

We are not responsible for any issues arising from incorrect email addresses provided by you. If you do not receive your voucher within 3 hours, please contact us at booking@albufeiranightlife.com.

5. No Refund Policy

All sales of experiences are final. No refunds will be provided for any purchase. Before completing your purchase, please ensure that all details of the experience meet your expectations and that you are available during the time frames provided for redemption.

  • Transferability: Vouchers are typically transferable unless otherwise stated in the specific terms of the experience. However, it is your responsibility to inform us of any transfers to ensure the new participant can redeem the voucher.

6. Experience Availability and Bookings

While we strive to offer availability for all our experiences, they may be subject to changes due to weather conditions, third-party providers, or other unforeseen circumstances.

  • Booking: You are responsible for contacting the experience provider to schedule your experience. Bookings are subject to availability, and we recommend booking as early as possible to secure your preferred dates. Contact details for booking will be provided on the voucher.
  • Rescheduling: If you need to reschedule your experience, it must be done within the terms and conditions specified by the provider. In some cases, changes may not be permitted after a booking is confirmed.

7. Expiration and Redemption of Vouchers

Vouchers are valid for a specified period, which will be clearly stated at the time of purchase and on the voucher itself. After this period, the voucher will expire and cannot be redeemed.

  • Non-Refundable: Expired vouchers cannot be extended or refunded under any circumstances.
  • Redeeming Vouchers: The voucher code must be presented at the time of booking or at the experience location. It is your responsibility to follow the redemption process provided on the voucher.

8. Changes and Cancellations by Us

We reserve the right to modify, replace, or cancel any experience at any time due to reasons beyond our control. In such cases, we will offer an alternative experience of equal value or issue a credit to be used toward a different experience.

  • Force Majeure: We are not responsible for any failure or delay in performing our obligations due to events beyond our control, such as natural disasters, strikes, or other acts of force majeure.

9. Limitation of Liability

Florival Palma, S.A is not liable for any direct, indirect, incidental, or consequential damages that result from your use of our website, vouchers, or experiences, including but not limited to missed savings, lost revenue, or interruptions to services.

Our total liability is limited to the value of the purchase price of the experience in question.

10. User Accounts

You may create an account to streamline future purchases. It is your responsibility to ensure the security of your login information. We are not responsible for any unauthorized activity on your account if you fail to safeguard your credentials.

11. Privacy and Data Protection

We are committed to protecting your personal information. Our [Privacy Policy] outlines how we collect, store, and use any data you provide while using our website. By agreeing to these Terms and Conditions, you also agree to the terms of our Privacy Policy.

12. Governing Law

These Terms and Conditions are governed by the laws of Portugal. Any disputes arising from the use of this website or the purchase of experiences will be subject to the jurisdiction of the courts in Albufeira, Portugal.

13. Changes to the Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will take effect immediately upon being posted on this page. It is your responsibility to review the terms regularly. Your continued use of the site after any changes implies acceptance of the new terms.

14. Consumer information

Under the provisions of Article 18 of Law No. 144/2015, in the event of a dispute, the consumer may resort to a Consumer Alternative Dispute Resolution Entity:

CIMAAL – Algarve Consumer Conflict Information, Mediation and Arbitration Center. It covers municipalities in the district of Faro. Address: Ninho de Empresas, Edifício ANJE, Estrada da Penha, 3º andar, sala 26, 8000 Faro;
Tel. 289823135 
Email: cimaal@mail.telepac.pt 
Website: www.consumoalgarve.pt

15. Contact Information

For any questions or concerns regarding these Terms and Conditions or the purchase of experiences, you may contact us at:

Florival Palma, S.A
Rua Vasco da Gama, 8200-294 Albufeira, Portugal
Email: booking@albufeiranightlife.com